Terms & Conditions

Last updated: September 30, 2026

These Terms & Conditions ("Terms") govern your use of the Bid Ride mobile apps and this website (together, the "Service"), operated by Bid Ride ("we", "us", or "our"). The Service is a ride-bidding platform that lets riders request trips and name a fare, and lets independent drivers submit offers for those trips.

By creating an account or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility & Accounts

• You must be at least 18 years old and able to enter into a binding agreement to use the Service.
• You register with your phone number and verify it with a one-time code (OTP). You are responsible for keeping access to your phone number and device secure, and for all activity on your account.
• The information you provide must be accurate and kept up to date. We may suspend or refuse accounts that provide false or misleading information.
• You may hold only one rider account and one driver account, and may not transfer or share your account with anyone else.

2. Our Role

Bid Ride provides a technology platform that connects riders with drivers. We do not provide transportation services ourselves, and drivers are not our employees or agents. Each trip is an arrangement between the rider and the driver. We do not guarantee that a driver will be available or will respond to any particular request.

3. Requests, Bids & Fares

• A rider creates a ride request with a pickup location, drop-off location, and a proposed fare. Nearby drivers may accept that fare or submit their own offer.
• When the rider accepts an offer, a trip is confirmed at the agreed fare. The agreed fare is the amount the rider pays the driver for that trip, unless both parties agree otherwise.
• Unless stated otherwise in the app, fares are paid directly by the rider to the driver at the end of the trip. Riders agree to pay the agreed fare in full; drivers agree not to demand more than the agreed fare.
• Distances, routes, and estimated times shown in the app are estimates only.

4. Cancellations

• Riders may cancel a pending request at any time before a trip is confirmed, and may cancel a confirmed trip before it starts, subject to the options shown in the app.
• Drivers may withdraw an offer before it is accepted, and may cancel a confirmed trip only for a legitimate reason.
• Repeated or abusive cancellations, no-shows, or accepting trips without intending to complete them may lead to warnings, lower visibility, or suspension of your account.

5. Rider Responsibilities

• Provide accurate pickup and drop-off locations and be ready at the pickup point on time.
• Treat drivers and their vehicles with respect; you are responsible for any damage you cause to a vehicle beyond normal wear.
• Do not carry illegal, hazardous, or prohibited items, and follow the driver's reasonable safety instructions.

6. Driver Responsibilities

• Hold, and keep valid for as long as you drive on the Service, a valid driver's licence, vehicle registration, insurance, and any other permit required by Ethiopian law or local authorities.
• Submit accurate identity and vehicle documents for verification. We may approve, reject, or later suspend a driver account based on this verification.
• Keep your vehicle safe, clean, roadworthy, and matching the details registered in the app, including the plate number.
• Obey all traffic laws, drive safely, and never drive under the influence of alcohol or drugs.
• You are responsible for any taxes, fees, or licences that apply to the income you earn from trips.

7. Ratings & Conduct

After a trip, riders and drivers may rate each other. Ratings must be honest and relate to the trip. Users with consistently low ratings, or who engage in harassment, discrimination, violence, fraud, or other unsafe or unlawful conduct, may be suspended or permanently removed from the Service.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Create fake requests or bids, manipulate fares or ratings, or impersonate another person.
• Collect other users' personal information or contact them for purposes unrelated to a trip.
• Interfere with, reverse engineer, or attempt to gain unauthorized access to the Service or its systems.

9. Safety

We take reasonable steps to support safety, such as driver verification, live trip tracking, and ratings. However, we cannot guarantee the conduct of any rider or driver. In an emergency, contact local emergency services first, then report the incident to us.

10. Suspension & Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms, if required by law, or to protect the safety of other users. You may stop using the Service and delete your account at any time.

11. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties about the availability, accuracy, or reliability of the Service, or about the quality, safety, or suitability of any trip, driver, or vehicle.

12. Limitation of Liability

To the fullest extent permitted by law, Bid Ride is not liable for any indirect, incidental, or consequential damages, or for any loss, injury, or damage arising from a trip or from the conduct of any rider or driver. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Governing Law

These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Any dispute that cannot be resolved informally with our support team will be subject to the competent courts in Addis Ababa.

14. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms, contact us at support@example.com or +1 (555) 000-0000.